Below are some of the most common questions our customers have asked us! If you don't find what you're looking for, get in touch with our team. We’d be happy to help!
- What happens if I don't like OLIPOP?
- Before making rash decisions, let your OLIPOP chill in the fridge for at least 12 hours before popping it open, since this helps enhance the flavors! If you're still not blown away, please email us at hello@drinkolipop.com within 45 days of your online purchase to request a refund (including shipping, if applicable). We can only offer refunds for your first try at a new flavor, and our refunds are limited to one order per person for online orders only. This 45-day money-back guarantee does not apply to our limited or exclusive flavors due to the limited nature of the products.
- Why is some OLIPOP refrigerated and some not?
- We listened to consumer feedback and heard the request for a shelf-stable product. After years of research and testing, we introduced our 6g Fiber Line, a version of OLIPOP you can enjoy anywhere, anytime! Our 9g Fiber Line requires refrigeration due to the type of fiber we use. We made a slight adjustment to the 6g Fiber Line formula so it can be stored at room temperature.
- Can I keep my OLIPOP in the pantry?
- Great question, it depends on which of our lines you’ve purchased! The 6g Fiber Line and our OLIPOP MINIs can be stored at room temperature in your pantry. For the 9g Fiber Line you find in the refrigerated section of your store, please store chilled.
- How can I tell the 6g and 9g Fiber Lines apart?
- While the new packaging for our 6g Fiber Line is rolling out, there’s a simple way to tell them apart: check the nutrition facts located on the back of the pack or can, where it clearly lists the fiber content, either 6 grams or 9 grams. We also have a helpful side-by-side visual guide on our website that shows both lines and their packaging.
- Where is OLIPOP located in the store?
- You can generally find OLIPOP in two areas of the store depending on the product line. The 6g Fiber Line is typically located in the traditional soda aisle, which features our new packaging. Our 9g Fiber Line remains unchanged for the time being and continues to be available in the refrigerated section.
- Is OLIPOP shipped refrigerated?
- OLIPOP is shipped at room temperature. That's because our OLIPOP refrigerated 9g Fiber Line can live outside of the fridge for a couple weeks (for example during shipment) without any issue! But before you start sipping, we find that it tastes best when refrigerated for at least 12-24 hours.
- Do you ship internationally?
- At this time, we do not ship internationally. However, keep an eye out as we grow. We certainly hope to be in your country soon!
- Is it okay to drink more than one OLIPOP a day?
- Many people enjoy more than one 12 oz can of OLIPOP per day, but we recommend starting with one and adding another when you feel comfortable. If you’re looking for a lower fiber option, our 6g Fiber Line is a great choice!
- Can I gift OLIPOP?
- YES! Send a case to a friend directly, or give them options with one of our digital gift cards because the only thing better than OLIPOP is sharing OLIPOP with a friend.
- Where can I find nutritional information?
- To find nutrition facts for any OLIPOP flavor, view our Shop All page, click on a flavor, and scroll down to find ingredient information and nutrition facts.
- How do I store my OLIPOP?
- Storage directions will be labeled on the packaging: 'Store in a cool, dry place' for our pantry-friendly options, while our original products are marked with 'Store Refrigerated.' Our pantry-friendly multipacks are perfect for buying in bulk and stocking your pantry so you won’t run out of your favorite flavor!
- My order arrived damaged. What should I do?
- Ugh, so sorry to hear that! Send our team an email at hello@drinkolipop.com with photos of the damage and the LOT code number on the bottom of the can, and we’ll make sure you’re all taken care of! Photos of your order are required.
- What forms of payment do you accept?
- We accept all major credit cards (including Visa, Mastercard, Discover, and American Express). Or you can easily check out through PayPal, PayPal Payments, Apple Pay, Google Pay, Shop Pay, and Shop Pay installments. However, buy now pay later options like Shop Pay Payments and PayPal Payments cannot be used for subscription orders.
- How do digital gift cards work?
- We only offer digital gift cards, which are redeemable only at drinkolipop.com. Choose an amount and quantity, then add to cart. At checkout, add your email to send later, or add the recipient's email to send right away. Digital gift cards purchased with or without product are delivered to the email address of your choice and are non-refundable.
- Why have I only received part of my order?
- Sorry for the confusion! We can only fit two OLIPOP cases into one box, so if you ordered three or more cases, your order will arrive in multiple boxes! Keep an eye out, since your second box should arrive within 24 hours of your first. If not, please reach out to our team at hello@drinkolipop.com.
- I received a notice my package has arrived and it’s not here yet, what should I do?
- Please wait 48 hours after delivery notifications (excluding Sundays and holidays) to file a claim with UPS, FedEx, or USPS. Sometimes packages are marked as delivered even though they’re still on their way to you. If you’re still not seeing your bevs after 48 hours, please give us a shout at hello@drinkolipop.com, and we’ll get you squared away!
Dr. Stephen Lindemann
Dr. Joseph Petrosino
Dr. Joanne Slavin Ph.D., RD
